Mozzaz’s Newest Release Includes Epic-Integrated Secure Messaging, Driving Provider Adoption across Patient Virtual Care Solutions
HIPAA secure chat messages can now be managed between clinical care teams and patients directly from Epic.
October 21, 2021 | Philadelphia, PA- Mozzaz, a leader in virtual care technology, has added a secure messaging product to their offerings that is deeply integrated with Epic Systems, allowing care teams to send and receive chat messages directly from the EHR. This enhancement is in an effort to eliminate the use of disparate clinical systems, providing a seamless experience for clinical staff, while improving patient engagement and communication. Additionally, this upgrade supports the healthcare industry’s efforts for interoperability across clinical technologies.
“Provider adoption is a critical in digital health solutions. With seamless integration into clinical back-end systems and workflows, providers don’t have to install or log into separate systems for add-on functionality. Epic is a leader in enterprise EHR technology, and we are excited to offer an Epic secure messaging module connecting clinicians to their patients with SMS, email and app-chat functionality.””
- Rini Gahir | CEO & Co-Founder | Mozzaz
Like most clinical technology, secure messaging has become more popular as patient demand has increased. In fact, chat messaging has a 98% open rate, significantly better than that of email. Most of today’s patients find chat messaging to be the most convenient way to keep in touch with their care teams. Healthcare organizations are equipped to bring this technology to their patients, but, without integration, this alternate form of communication creates an additional system for care teams to monitor, ultimately increasing their workload. The level of interoperability achieved by Mozzaz boasts a “win-win” situation by allowing their clients to provide patients with this technology, without creating additional work for the clinicians that manage the messages.
Mozzaz, an Epic App Orchard approved developer, provides an Epic-integrated secure messaging solution that automatically updates the Epic InBasket with chat messages between patients and the care team members they’re communicating with. Complete message details including date and timestamps are saved under the patient’s record for billing and audit purposes, and the chart in Epic is updated with the messages for a complete audit trail. Messages can be automatically routed to different in-basket folders based on workflow rules and are encrypted from end-to-end. Perhaps the most elevated feature of this product, from the perspective of the care team, is the chat window embedded within Epic for seamless in-app experiences.
With Mozzaz Secure Messaging, you can augment in-person care by offering your patients a convenient communication channel, without creating additional work for your care teams. Available to all Epic customers, this enhancement can be quickly deployed in your environment. If you’d like to learn more, contact us today.
About Mozzaz
Mozzaz is a leading provider of virtual care solutions for personalized engagement and remote patient management. With Mozzaz Adaptive Intervention Modeler (AIM™) technology, healthcare organizations can deliver personalized virtual models-of-care including: digital care plans, interventions, education, data-driven interactions, advanced machine learning for predictive and personalized experiences. The Mozzaz platform allows healthcare organizations to model clinical programs based on unique workflows from a single engagement platform. Mozzaz is built on the trusted Microsoft Azure Cloud for enterprise-ready digital health. Visit our website.
For more information contact:
Keelie Truell | Sr. Marketing Manager
(215) 325-1802 | Mozzaz Corporation
