Patient Engagement Software Solutions
Empower timely patient engagement. Enhance patient interactions and streamline healthcare workflows with Mozzaz Patient Engagement Software.
Why Choose Mozzaz for Patient Engagement Software?
Patient Engagement Software is all about better connecting patients with digital tools throughout their healthcare experience. Organizations look for patient engagement software to provide personalized and convenient experiences, enhancing essential touch points from payments, scheduling appointments to getting feedback and more. Stand out from other care providers by implementing a robust patient engagement platform.
Mozzaz patient engagement software helps you to:
Stay in contact with your patients through constant communication with in-app, email or personal messaging.
Reduce no show appointments and promote follow-ups providing consistent care experiences
Identify clinical requirements and social vulnerabilities for patients while gathering their real-time feedback
Engage patients with program announcements
Provide program specific resources to help your patients achieve their goals
Key Elements of Mozzaz Patient Engagement Software
Increasing patient engagement is a top priority for many organizations - here is what you should look for in a patient engagement platform.
Secure Patient Communication
Online Scheduling
Health & Awareness Campaigns
Patient Activation
Automated Appointment Reminders
Health Device Integrations
Feedback Surveys
Digital Patient Intake
Analytics & Visual Reporting
Nutrition Support
Mozzaz Patient Engagement Key Features
Online Scheduling
Mozzaz offers patients a simple and accessible way to schedule in-person or virtual appointments through online booking. With our platform, patients can arrange visits directly from their own devices, anytime and from any location.
Our system also sends automatic notifications to patients when appointments are confirmed, reducing the workload for administrative staff schedulers. Additionally, our customizable workflows enable you to tailor appointment request forms to align with your organization’s specific needs.
43% of patients look to book appointments outside of regular business hours. Capture more of them with Mozzaz.
Secure Patient Communication
Are you meeting patients where they are with your communication strategies? Mozzaz is here to help.
Our HIPAA-compliant patient communication software allows you to reach patients directly prior to their virtual or in-person appointments, right from the Mozzaz dashboard. You are empowered with two-way messaging to offer patients convenient ways to engage with your care, whether its discussing a medication adjustment or informing patients their provider is running behind schedule.
It can be hard to reach patients, but it doesn't have to stay that way. Use the Mozzaz patient engagement system to easily connect with patients, streamline patient communications and deliver an improved and convenient experience for your patients.
80% of patients expect digital communication channels from their healthcare provider, reach more of them with Mozzaz.
Automated Appointment Reminders
With Mozzaz automated appointment reminders reduce patient no-shows while making fewer phone calls. Whether you are using personalized emails, in-app or text messaging, you provide patients with the ability to confirm, adjust or cancel appointments in one centralized location. Customize your reminders and use platform A/B testing to continually improve your patient engagement.
Use Mozzaz automated appointment reminders to seamlessly communicate with patients while promoting full and flexible schedules for your clinicians. Skip the hassle of phone tag with Mozzaz.
Reduce no shows by up to 33% with Mozzaz bi-directional appointment reminders.
Patient Satisfaction Surveys
Do you have a clear picture of how your patients view your practice? Mozzaz's post-visit satisfaction surveys offer a fully customizable solution to help you gain deep insights into your patients’ healthcare experiences.
Designed to meet your practice's unique needs and align with industry standards, our surveys let you tailor questions to monitor your Net Promoter Score, uncover key drivers of patient satisfaction, and direct patients to online review platforms. Staff can also receive real-time alerts based on feedback, ensuring swift action to address any concerns.
What sets Mozzaz apart is its flexibility. Our customizable surveys are built with reputation management in mind, allowing you to adjust prompts to encourage positive patients to leave online reviews. This personalized approach helps you boost patient engagement, enhance your online presence, and drive practice growth—all on your terms.
Patients who have a negative experience are 3x more likely to switch providers, find out how your patients feel with Mozzaz.
Health and Awareness Campaigns
Mozzaz health and awareness campaigns enable you to reach patients at each stage of their care through customized messages and campaigns designed to engage patients, drive follow-up appointments and improve the quality of care for your organization.
Using Mozzaz Campaigns you can share educational materials with specific patient populations – from chronic conditions, general wellness, to those with long-term care needs. Working together with your existing clinical workflows, customized messaging allows your patients to easily schedule the right appointments.
75% of patients prefer to receive communications from their healthcare provider via a mobile device.
Robust Analytics and Visual Reporting
How do you gauge your patient outreach? With Mozzaz Analytics and Visual Reporting, you can take the guess work out and see exactly how patients interact with your messages.
View open rates for email and text messaging including deliverability, unique opens and more
Monitor click-through rates for each message you send to patients
Evaluate A/B testing results to consistently improve your messaging and find out what titles, call to actions and messaging content works best
Generate and share reports demonstrating which patients are engaging with your promotions and what type of messaging is most effective to which patient cohorts
Increase response rates for your campaigns by up to 400% with robust data analytics from Mozzaz.
Flexible Device Integration and Program Expansion
Do your patients have connected-health devices to monitor their chronic conditions from home? With Mozzaz your patients have the option to sync their device data to their patient engagement program. Our patient engagement platform enables you to:
Provide flexible program expansion options for telehealth, chronic care management or remote monitoring
Empower patients with complementary care apps, enabling easy review of device data and trends
Cater personalized program tools and resources such as advanced nutrition tracking, in-app secure messaging and more.
More than half of adults in the USA have at least one diagnosed chronic condition. Stay more connected to them with Mozzaz.
Digital Patient Intake Options
Looking to streamline manual, repetitive tasks and empower your staff to focus on work that truly matters? Mozzaz is here to help. Mozzaz’s patient engagement software provides you with configurable check-in workflows suitable to a variety of modalities, including:
Offer patients the mobile convenience of checking in from anywhere – whether they are at home, on the move, or visiting your office
Transform any tablet into a seamless, in-office registration solution
Effortlessly manage virtual visits with configurable, efficient intake workflows designed to scale with your practice
Meet the demands of busy health systems with a registration kiosk that combines intuitive check-in and advanced wayfinding capabilities.
Enable seamless check-ins with both online and offline modes, allowing your system to travel with you and consolidate data effortlessly once reconnected
Save over 5 minutes of valuable staff time for each person who uses self-service check-in services.
Integration with Your Existing Healthcare Systems
The Mozzaz Platform, built with flexibility in mind, can be integrated with any EHR and departmental system in order to provide a complete data-loop meeting FHIR specifications under HL7.
Mozzaz partners with our clients to optimize clinician workflow, allowing for improved productivity, care collaboration, and overall quality of care. Supporting full interoperability across:
Questions We Are Often Asked (FAQs)
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A patient engagement platform is a type of software designed to help healthcare providers connect with current and future patients from any place, at any time.
Historically healthcare organizations look to mail and phone calls to engage patients in between visits. In today’s digital age patients expect more, as a result most medical practices must invest in better systems for communicating with patients and increasing engagement – that is really where a patient engagement platform can make the biggest difference.
By using technologies patients are already comfortable with, like emails and text messaging, you make engaging at every stage of their care journey simple. Enhance your patients' experience by gathering ongoing feedback, saving valuable time, and fostering greater patient loyalty.
By fostering improved communication with your patients, healthcare organizations can use patient engagement platforms as a valuable marketing tool. Whether your organization wants to prompt patients to book their annual wellness visit or announce a new program directly from a message. Drive revenue through improved services utilized and stay your patients preferred choice of care.
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No two patient engagement platforms are the same in today’s market, you will find a variety of price points and models. Some software providers charge different fees depending on third-party technology, features, usage or your organization’s size in addition to other factors.
The total cost will be comprised of the following features and capabilities:
Appointment request and self-scheduling capabilities
Digital check-in, program onboarding, pre-visit enrollment
Automated reminders and confirmations for appointments
Patient satisfaction survey capability
Templated workflows and escalation criteria
Data analysis and reporting tools
Comparing patient engagement software vendors is essential, when doing so you should keep a keen eye on the following factors:
Is the patient engagement platform HIPAA-compliant?
Does the vendor have a proven track record of secure healthcare implementations
Can the patient engagement software bidirectionally integrate with my existing EHR or patient management systems?
Will my pricing fluctuate with usage or is there a lock-in pricing for the features we select?
Are there risk free or low commitment trial options for my organization to use the patient engagement software?
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Streamline Communication through automated patient communication. Replace time-consuming manual tasks and allow your staff to focus on delivering care with confidence that patients are being informed about their care.
Enhance Patient Transparency by providing patients with automated updates for their appointments and critical information. By providing continuous, scheduled messaging patients stay informed and staff save time through reduced manual follow-up.
Deliver Seamless Convenience to patients and empower them to take control of their healthcare experience through self-service tools that simplify booking, check-ins, payments and communication – from anywhere at any time.
Gain Actionable Feedback through real-time surveys, gaining actionable insights into how your patients perceive your care. Improve your services with continuous feedback and make data-driven decisions.
Track Outreach Effectiveness of your patient communications with reporting of open rates, engagement trends, a/b testing results and more to fine-tune your campaigns and achieve better results.
Scale with Ease as your organization grows. Patient engagement solutions let you communicate with a larger patient base without having to increase your team’s workload, supporting effortless scaling and minimizing labor costs.
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Like many digital care technologies, patient engagement software is not a one-size-fits-all solution. Your organization’s needs are different from your peers, as such the most effective solution for you is likely to look different.
There are some key factors you should consider when looking for a partner. To ensure your patient engagement software needs are met, consider the following questions as you seek out solution providers:
Does the patient engagement software seamlessly sync with your organization’s existing systems, such as your practice management (PM), Electronic Health Record (EHR), Health Information Exchange (HIE), Data Warehouse or Data Lake?
Is the patient engagement software compliant with HIPAA requirements? Does the vendor have a proven track record upholding rigid privacy and security in the healthcare environment?
How does the patient engagement software support each individual stage of the patient experience – from scheduling to clinical support?
Does the patient engagement software provide custom branding opportunities across all patient-facing material including messaging, forms and applications?
Is your patient engagement software able to support multiple care settings and media channels such as email, text, in-app notifications, voice calling and more?
How does the patient engagement software measure the performance and impact of your patient communications? What type of analytics and reporting tools do they provide and can this data be easily exported?
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For large, complex enterprises that consist of multiple locations and services digital patient engagement software is a no-brainer – but what about small medical practices and providers?
Patient engagement software offers significant benefits for organizations of all sizes. For smaller practices, it can help deliver a patient experience comparable to larger facilities by automating manual communication tasks, streamlining workflows, and freeing up staff to focus on more valuable patient interactions.
Below you can find examples of organizations Mozzaz has helped through implementing patient engagement software:
Specialty and multispecialty medical groups
Primary care practices
Hospitals and healthcare systems
Federally Qualified Health Centers (FQHCs) and community health organizations
Emergency Departments (EDs), acute care clinics, and other outpatient care providers
Ready to Transform your Patient Engagement?
Discover how Mozzaz can deliver the digital healthcare solutions your patients crave, and your staff needs - speak with a digital health expert today!